nnok's commitment to responsible gaming
nnok believes that gaming is entertainment — not a burden. On this page you can learn how to keep your gaming habits in check, recognise warning signs, and get help when needed.
Your safety is our priority. Set your own entertainment limits.
Gaming is for entertainment — not a source of stress
Casino games, slots, or sports betting — these are all forms of entertainment. But when someone feels compelled to play in order to recover losses, or places bets while ignoring financial difficulties, gaming becomes a problem rather than a pleasure. nnok wants every player to play consciously and within their means.
Our Terms and Conditions clearly state that the minimum age to participate at nnok is 21. If you cannot prove your age, your account cannot be registered, and if already registered, it will be suspended.
Responsible gaming is not just about managing yourself — it also means staying in touch with family, friends, and professional advisors. Reading our Privacy Policy will show you that nnok keeps your personal information fully secure, so seeking help is completely safe.
Remember to set a fixed budget before you start playing and stop when that budget runs out. The urge to bet more in an attempt to recover lost money is the biggest risk of all.
Tools to keep yourself in control
nnok gives you several practical protection tools that you can set yourself.
Deposit Limit
Set a limit on how much you deposit daily, weekly, or monthly. If the limit is reached, the system will block further deposits automatically.
Loss Limit
Set a limit so that once you have lost a certain amount in a session, you cannot continue playing — this makes it easier to protect yourself from larger losses.
Session Time Limit
Decide in advance how long you will play in one sitting. When the time is up, the system will alert you and can automatically log you out if needed.
Cooling-Off Break
Temporarily close your account for a few days or weeks. During this time you will not be able to log in or make any transactions.
Self-Exclusion
If you need a longer break, choose self-exclusion. Once this is activated, your account cannot be reopened before the set period is over.
Reality Check Reminder
Pop-up messages are sent at set intervals to remind you how long you have been playing and how much you have spent.
To activate or change these tools, go to your account settings or speak with us on the 24-hour live chat.
Recognise the warning signs
If any of the following apply to you or someone you know, consider seeking help.
You keep playing to recover lost money — increasing your bets, but unable to stop.
You are lying to hide your gaming — secrecy with family or close ones is increasing.
You are going beyond your budget, borrowing money or dipping into savings to fund gaming.
You are spending long hours gaming while neglecting work, family, or daily responsibilities.
When you cannot play, you feel restless, irritable, or anxious — you cannot get gaming off your mind.
You have tried to stop gaming but keep failing — you cannot hold on to your own resolve.
Assess yourself
Which of the following questions feel relevant to your situation over the past month?
If you have checked more than one question, it is time to speak with nnok's 24/7 support team or a professional advisor you trust. This assessment is entirely private — no information is saved or sent anywhere.
Where to find support
Seek help before the problem grows — it is wiser not to face it alone.
nnok Live Chat
Our support team is available in Bengali and English, seven days a week, twenty-four hours a day.
Open Live ChatEmail Support
Write to nnok's support email. We handle sensitive matters with full confidentiality.
[email protected]Family and Friends
Talk openly with the people close to you. Support from a familiar environment is often the most effective.
Professional Advice
Seeing a psychologist or counsellor is not a sign of weakness — it shows self-awareness. Contact a local mental health centre.
nnok's commitment to responsibility
We do not just provide games — protecting our players is our core responsibility. Visit our About nnok page to learn more about our values and service standards.
Age Verification: Age is confirmed at registration and at any other time when needed, using a valid ID. Accounts for those under 21 are not kept active.
Responsible Advertising: nnok does not advertise through any channel that reaches minors.
Secure Transactions: Every financial transaction is completed using SSL encryption and a secure payment gateway.
Self-Exclusion Respected: Once self-exclusion is activated, the account cannot be recovered by any means during that period.
Trained Support Team: Our 24/7 support team has been specifically trained in responsible gaming so they can assist with sensitivity.
Easy Access to Information: Responsible gaming tools and guidelines are easy to find throughout the site — they are not hidden or placed somewhere hard to reach.
Advice for parents
If anyone under 21 lives in your household, use parental control software on your devices. This type of software can prevent children and teenagers from accessing gambling sites. nnok always verifies that users are adults, but caution at the family level is also essential.
Never share your account login details (username and password) with any other family member. Especially if you share a device, make it a habit to log out after each use.
Have an open conversation with your family about the risks of online gambling and how to stay safe. Awareness is the first step to protection.