nnok Terms and Conditions

1. Definitions and Applicability

These terms and conditions ("Terms") apply to the nnok platform and all services operated under it. In this document, "platform" refers to the nnok website, mobile application and all related digital channels. "User" or "you" refers to any person or entity who accesses, registers on, or uses any service on this platform.

"We", "our" or "nnok" refers to the organisation operating this platform. These terms are drawn up for users residing in Bangladesh and are governed in accordance with applicable laws of Bangladesh.

From the moment you access the platform, you are legally bound by these terms. If you disagree with any part of these terms, please stop using the platform.

2. Account Registration and Verification

Creating a valid personal account is required to use services on nnok. You must provide accurate and complete information at the time of registration. nnok reserves the right to immediately close any account where false or misleading information has been provided.

2.1 Accuracy of Registration Information

Each user may operate only one account. Creating multiple accounts is strictly prohibited and may result in the closure of every account involved. Information provided at registration must include name, address, date of birth and contact details.

2.2 Identity Verification

nnok reserves the right to verify a user's identity at any time. A copy of a national identity card or passport may be requested for this purpose. Withdrawals may be temporarily held until verification is complete. To learn how your information is collected and stored, please read our Privacy Policy.

2.3 Account Security

Keeping your account password and login details fully confidential is your responsibility. Allowing any third party to access your account is prohibited. If you believe your account security has been compromised, contact the support team immediately.

3. Age Verification and Eligibility

All services on the nnok platform are for persons aged 21 and above only. Minors are strictly prohibited from creating an account or using the platform.

• At registration you must confirm that you are 21 years of age or older.
• nnok may request proof of age at any stage.
• All transactions and balances on any account created with a false age declaration will be forfeited.
• Protecting minors from gambling is one of our main priorities.

In addition, nnok may not be used from any country or region where online gaming services are completely prohibited. To learn more about the importance of responsible gaming, please read our Responsible Gaming page.

4. Deposits and Withdrawals

4.1 Deposit Methods and Limits

Deposits on nnok can be made using bKash, Nagad, Rocket and bank transfer (including Sonali Bank, Dutch-Bangla Bank and other major commercial banks). The minimum deposit amount is ৳200.

• The minimum deposit for each payment method is ৳200.
• Deposits are generally processed quickly; contact the support team if there is an unusual delay.
• In some cases deposits may be restricted until account verification is complete.
• Any attempt to reverse or chargeback a transaction will result in the account being suspended.

4.2 Withdrawal Methods and Limits

bKash, Nagad, Rocket and bank transfer can be used to withdraw deposited funds. The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours.

• The withdrawal method used should generally match the deposit method.
• The specified wagering conditions must be met before bonus funds can be withdrawn.
• Withdrawal processing may sometimes take additional time due to delays in identity verification.

4.3 Fund Security

nnok follows appropriate security measures in handling user funds. All financial transactions are secured through SSL encryption.

5. Bonuses and Promotional Offers

nnok offers various promotional offers and bonuses from time to time. Each bonus has specific conditions that must be met before it becomes active.

5.1 Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. For example, a deposit of ৳1,000 earns a ৳1,500 bonus, giving a total balance of ৳2,500. The wagering condition before this bonus can be withdrawn is 20 times the bonus amount — meaning bets of ৳30,000 must be completed for a ৳1,500 bonus.

5.2 General Conditions for Using Bonuses

• A bonus may only be usable on specified games or categories.
• Bonus funds cannot be withdrawn before the wagering conditions are met.
• Specific restrictions may apply when claiming multiple bonuses at the same time.
• If bonus abuse is found, the bonus may be cancelled and the account suspended.
• Each promotional offer has a set expiry date; expired bonuses will be cancelled automatically.

5.3 VIP Cashback

nnok VIP members receive a weekly cashback benefit. Cashback is calculated based on the total net loss for the week. For example, a Gold tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.6% = ৳120 cashback — which is the maximum limit for that tier.

6. Betting and Gaming Rules

All betting and gaming activities on nnok are governed by the following rules.

6.1 Placing Bets

• A bet that has been confirmed cannot be changed or cancelled.
• If a bet remains incomplete due to an internet disconnection, the information recorded in the system will be considered final.
• nnok reserves the right to cancel odds or results displayed incorrectly due to a technical error.

6.2 Sports Betting

nnok determines the method for setting odds and announcing results for cricket, football and other sports events. If a match is cancelled or postponed, bets will be settled according to the applicable rules. Detailed information about odds formats and betting calculations is available in the relevant section of the platform.

6.3 Casino Games

Results for live casino, slots, roulette and other games on nnok are determined fairly through a random number generator (RNG) or a live dealer. RTP information for each game is stated on the relevant game page.

7. User Responsibilities

When using the nnok platform, you are required to fulfil the following responsibilities.

• Comply with all rules and terms of the platform.
• Keep the information provided at registration accurate and up to date at all times.
• Accept responsibility for all activities on your account.
• Bet within your limits, taking your personal financial situation into account.
• Comply with applicable local laws and follow the rules of your own country.
• Report any technical problem or unusual behaviour to nnok immediately.

As a user you acknowledge that gaming is a form of entertainment and that the possibility of financial loss is always present. Play responsibly and never bet beyond your budget.

8. Prohibited Activities

The following activities are strictly prohibited on the nnok platform and will result in immediate account closure.

8.1 Fraudulent Activities

• Using multiple accounts for the purpose of bonus abuse or bonus arbitrage.
• Placing bets using software bots or automated tools.
• Exploiting technical errors or bugs to gain an unfair advantage.
• Using an account for money laundering or handling illegal funds.

8.2 Other Prohibited Conduct

• Harassing other users or using offensive language.
• Attempting to breach the platform's security systems.
• Conducting transactions using a third party's account.
• Participating in match-fixing or any form of sports fraud.

9. Account Suspension and Closure

nnok reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances.

• If any provision of these terms is violated.
• If suspicious or unusual activity is detected on the account.
• If identity verification fails or false information has been provided.
• Due to a court order or legal obligation.

In the event of account closure, the procedure for returning any valid balance will be determined based on the circumstances. In cases of fraudulent activity, all balances may be forfeited.

You may also request the closure of your account at any time. Options to take a temporary break or set limits are also available as part of responsible gaming.

10. Limitation of Liability

nnok is committed to providing as uninterrupted and secure a service as possible. However, nnok's liability is limited in the following matters.

• Loss caused by disruption to third-party servers or internet services.
• Problems caused by the user's own device or network issues.
• Circumstances arising from force majeure — natural disasters, cyberattacks, government directives, and similar events.
• Loss caused by a user sharing their account credentials with another person.

Under these terms, nnok's maximum liability for any specific incident will be limited to the amount of the transaction associated with that incident.

11. Privacy and Data Protection

nnok places the highest importance on protecting users' personal information. Full details of how your information is collected, used and stored can be found in our Privacy Policy.

• Personal information is not sold to third parties.
• Information sharing applies only where required by law or for the operation of the service.
• All data is transmitted securely through SSL encryption.
• Requests to update or delete your information can be made through the support team.

By using the platform, you will also be considered to have agreed to the terms of our Privacy Policy.

12. Changes to Terms

nnok reserves the right to change, amend, or update these terms at any time. Changes will be published on the platform in an appropriate manner before they take effect.

• For significant changes, registered users will be notified by email or through a notification within the platform.
• If you continue using the platform after changes are made, you will be considered to have agreed to the new terms.
• If you do not agree to the new terms, you may request to close your account.
• The latest version of the terms will always be available on this page; check the date to confirm.

We recommend that you review these terms at regular intervals so that you remain aware of the latest changes.

13. Contact & Support

If you have any questions about these terms or any of nnok's services, please contact our support team. Our live chat and email support are available 7 days a week, 24 hours a day, in both Bengali and English.

• Live Chat: Connect directly from any page on the platform.
• Email: [email protected]

Visit our FAQ section for answers to common questions — detailed answers to the most frequently asked questions are available there. To learn more about nnok and its services, you can read our About Us page.

If you have a complaint, please contact us first via live chat or email. Our team will make every effort to resolve your issue.