nnok's Privacy Policy
This policy explains in detail how your personal information is collected, what it is used for, and how it is kept secure.
Welcome to nnok. This privacy policy describes how we collect, process and protect the information of users on our platform. When you use our website, register an account or use any of our services, you are considered to have accepted the terms of this policy.
We believe every user should have control over their own personal information. For this reason, nnok collects only the information that is strictly necessary to operate its services. This policy is connected to our Terms and Conditions, and it is recommended that both documents be read together.
Types of Collected Information
nnok collects various types of information, falling mainly into two categories — what the user provides directly, and what is generated automatically while using the platform.
Personally Identifiable Information
The information you provide when registering an account includes:
- Full name and date of birth
- Valid email address
- Mobile number (Bangladeshi)
- Password (stored in encrypted form)
- National ID card or passport details (for KYC verification)
Financial and Transaction Information
Information required when making deposits and withdrawals, such as:
- bKash, Nagad or Rocket number
- Bank account details (selected banks including Dutch-Bangla, BRAC and Islami Bank)
- Transaction amount, date and reference number
Usage and Technical Information
When you access the platform, the following is collected automatically:
- IP address and device type
- Browser and operating system information
- Page visit history and session duration
- Login time and logout time
- Gaming history and betting records
How Information Is Collected
nnok collects information in the following ways. In each method we follow a minimum data principle — meaning only as much as is needed for the purpose is collected.
Directly Provided Information
Information you enter yourself through registration forms, login forms, payment forms and when contacting support is collected directly.
Automatic Collection
Technical information is recorded automatically via cookies, local storage and server logs. This does not require any active participation from the user.
Information Received from Third Parties
Transaction confirmations and KYC-related information may reach us through payment processors or identity verification agencies. This information is used only when it is directly related to our services.
Purpose of Using Information
nnok uses collected information only for specific and legitimate purposes. Your information is never sold to third parties for commercial purposes.
Account Management and Verification
Your information is needed for account creation, identity confirmation (KYC), login security and password recovery.
Transaction Processing
Financial information is used to process deposits and withdrawals correctly and to maintain transaction records. The minimum deposit at nnok is ৳200 and the minimum withdrawal is ৳1,000.
Customer Service
The necessary information is used to help our 24/7 live chat and email support team resolve your issues quickly.
Fraud Prevention and Security
Technical information is analysed to keep accounts secure, detect unauthorised access and monitor suspicious activity.
Platform Improvement
Aggregate usage data is analysed to improve the user experience, test new features and resolve technical issues. No personally identifiable information is used in this process.
Important: nnok never sells your information to advertisers or data brokers. Your information is not used for any purpose beyond what is stated in this policy.
Sharing Information with Third Parties
In certain situations nnok may share information with third parties. In every case, data protection standards are maintained.
Payment Processors
The necessary financial information is shared with the relevant payment service providers to process transactions via bKash, Nagad, Rocket and bank transfer. These providers follow their own privacy policies.
Identity Verification Agencies
Identity information may be shared with verification agencies to complete the KYC (Know Your Customer) process. This is done in the interest of user security.
Legal Obligations
Information may be disclosed if required by a court order, a lawful request from a law enforcement agency, or applicable law. In such cases nnok always follows a minimum disclosure policy.
What Is Never Done
- Selling information to advertisers or marketing companies
- Sharing personal information on social media platforms
- Sharing profile information with unrelated companies
- Sharing any unnecessary information without the user's consent
Cookies and Tracking Technology
Cookies and similar technologies are used on the nnok website to help improve your browsing experience.
Essential Cookies
These cookies are necessary for maintaining login sessions, storing security tokens and temporarily holding form data. Without them the platform cannot function properly.
Analytical Cookies
These cookies are used to understand aggregate data such as how many users are visiting which pages and how long they are staying. No individual is personally identified through this.
Cookie Controls
You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some services to stop working properly.
Data Security Measures
nnok has put in place both technical and administrative measures to keep your information secure.
SSL Encryption
SSL (Secure Socket Layer) technology is active on all our pages. Any information exchanged between the browser and server remains encrypted and cannot be read or altered in transit.
Secure Data Storage
Personal information is stored in encrypted databases. Passwords are never kept in plain text — they are always stored in hashed and salted form.
Access Controls
Access to personal information in our systems is granted only to specific staff members who genuinely need it to operate the service. A log is kept of every access.
Response to Data Breaches
If a data breach occurs, nnok will notify affected users as quickly as possible and take the necessary steps to limit the damage.
Please note that transmitting information over the internet is not entirely without risk. Although nnok takes the highest security measures, keeping your account password completely confidential and not sharing it with anyone is your own responsibility.
Data Retention Period
nnok does not retain any information beyond what is necessary. Retention periods are determined based on the purpose and applicable legal obligations.
Information for Active Accounts
Information is retained for as long as your account remains active. This is necessary to maintain service quality and provide account history.
After Account Closure
When an account is closed or declared inactive, transaction records are retained for a set period for legal and financial reasons. Once that period has passed, the information is securely deleted or anonymised.
Deletion Requests
Except for information kept due to legal obligations, you may request that your personal information be deleted after your account is closed. Such requests can be sent by email to the support team.
User Rights
You have rights over your own information at nnok. We are committed to helping you exercise these rights. You can learn more about nnok's operations and values on the About Us page.
Right to Access Information
You may request to know what information we hold about you. We will provide a summary within a reasonable time.
Right to Correct Information
If your account contains incorrect or outdated information, you may request a correction. Some information can also be updated directly from your profile settings.
Right to Delete Information
Where there is no legal obligation to retain it, you may request that specific information be deleted. Processing this request may take us some time.
Right to Object to Processing
You may object to the processing of your information for analytical or optional purposes. However, some processing is mandatory for essential services.
Right to Data Portability
You may request a copy of the information stored about you in a common format. This facility is available through the support team.
To exercise these rights, contact the support team. You can find further advice on keeping your account secure on the Responsible Gaming page.
Protection of Minors
All services on nnok are strictly for individuals aged 21 and above. No one under the age of 21 may open an account on our platform.
Collection of data from minors is prohibited
nnok does not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of registration. If we become aware that a minor is using an account, that account will be closed immediately and all associated data will be deleted.
A request to parents and guardians
If parents or guardians believe their minor child is using nnok, please notify our support team immediately. We are committed to taking prompt action.
Changes to the Policy
nnok may update this privacy policy when necessary. Users will be notified in advance of any significant changes.
Change notifications
If there are significant changes to the privacy policy, you will be informed via email or a notice when you log in to the platform. Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy.
Revision history
The effective date is stated at the top of each version. If you wish to view an older version, you may request it from the support team. The current policy has been in effect since January 2025.
Reading the FAQ page alongside this policy will answer common questions and give you a clearer understanding of how to use the platform.
Contact us
If you have any questions about this privacy policy or any requests regarding your data, please contact nnok's support team.
Live chat support
Our support team is available 24 hours a day, 7 days a week via live chat in both Bengali and English. Responses are typically received within a few minutes.
Email support
For formal data-related requests, you may send an email to:
Including your registered mobile number or username in the email will help us assist you more quickly.